With SAP ERP Operations, you can achieve perfect order management with the highest levels of customer satisfaction. You can reduce operational costs by simplifying and automating the entire order-to-cash cycle, increase sales by encouraging the use of profitable sales and interaction channels, and ensure high customer satisfaction by delivering accurate, on-time information to customers.

SAP ERP Operations delivers features and functions to help you support the following business activities:

• Sales order management
• Manage the complete sales order management process, including handling inquiries, quotations, order generation and processing, as well as contract and billing-cycle management.
• Use the e-commerce platform in SAP ERP Operations to help you rapidly turn the Internet into a profitable sales and interaction channel.
• Develop effective incentive programs, including sales and brokerage commissions, profit sharing, and bonuses.
• Aftermarket sales and service
• Address the basic requirements for customer support, such as the management of installations, service contracts, warranties, service requests, and orders.
• Manage all aspects of service-order processing within the service organization, from responding to the customer's initial inquiry to confirmation and billing.
• Professional-service delivery
• Manage all aspects of service delivery, including tracking activities, recording time spent on services, and analyzing profitability.