To become leaner and more efficient, companies often review their value propositions and restructure their operations. An increasing number of organizations are also choosing to outsource their peripheral activities – selecting business process outsourcing (BPO).

By working with external providers, you can also realize cost-cutting alternatives to internally implementing such non-core business processes as human resources and procurement. As a result, your organization can focus on developing its core competencies and better allocate and leverage the resources that drive growth and innovation.

SAP-Enabled BPO Services

SAP is not a BPO provider. Instead, it supports BPO providers by setting up services that can generate sustainable business benefits – reduced costs, fewer risks, and improved process quality.

Using delivery platforms based on SAP solutions, BPO providers can differentiate their services from traditional BPO offerings. These platforms are based on the latest versions of SAP applications and deployed to provide cost-effective and standards-compliant solutions. In selecting our dedicated services of solution design, delivery, and management support, you can gain up-to-date support and state-of-the-art performance that complement your core business function.

As a global solution provider for shared-service centers, SAP can also support many BPO segments. Our customers benefit from implementing such BPO-aligned applications as SAP ERP HCM and SAP SRM as well as industry-specific processes.

BPO Powered by the Market Leader

SAP powers dozens of large, complex BPO operations worldwide through the services of our select BPO providers.

BPO Providers Powered by SAP

By working closely with our providers, and providing them with our BPO certification and other services like SAP Enterprise Support and SAP Safeguarding, SAP can help our providers maintain a high level of technical expertise in SAP solutions and proven support capabilities.

Business Benefits

How does SAP technology – and its BPO-specific deployment – provide better BPO? Through lower costs, better risk management, and improved process quality.