To operate in IT landscapes shaped by business networks, globalization, and integrated business functions, you need holistic, solution-oriented support that helps you integrate your solutions.

With such support, you can manage continuous and accelerated innovation – without disrupting business operations. And you can control complexity while reducing risk and total cost of ownership.

SAP Enterprise Support is a key enabler for leveraging built-in innovation (PDF). Our consultants can help you integrate and standardize your end-to-end solution operations via SAP enhancement packages, support packages, and overall maintenance strategy.

Key elements of SAP Enterprise Support

• Innovation – Delivers SAP enhancement and support packages that accelerate innovation, protect your IT investment, and help lower total cost of ownership
• End-to-end solution operations – Provides an overall blueprint to optimize the operation of your SAP solutions and helps ensure the availability of your mission-critical business processes by managing performance and volume and improving data transparency and consistency across your entire landscape
• Run SAP methodology – Offers a proven methodology and clear roadmap for using SAP standards to implement end-to-end solution operations
• Mission-critical support – Provides continuous quality checks that help you perform several critical activities: analyze technical risks, implement continuous improvement activities, maintain custom codes, access the mission control center, communicate via a channel that delivers 24/7 mission critical support through a support advisory – and generate service-level agreements involving initial reaction on corrective action for priority one messages and initial reaction on commitments for priority two messages
• Global support backbone – Facilitates support – via the enterprise edition of SAP Solution Manager – for implementing distributed systems, providing the quality management methodology, processes, and tools needed to perform advanced testing and implement solutions deployment, operations, and continuous improvement initiatives

Through this service, which reinforces SAP's long-term commitment to partnering with customers, SAP consultants work with you to help you holistically manage your IT landscape throughout the life cycle of your SAP-centric solutions.

Benefits of SAP Enterprise Support

Our consultants can help you realize several significant benefits:

• Protect your IT investments while enabling innovation.
• Manage the integration of solutions throughout each solution's life cycle.
• Leverage industry-leading standards to perform operations.
• Provide consistent quality management processes for your entire SAP landscape and across your entire technology and code base.
• Support mission-critical operations.
• Control – via enhancement packages – the fast pace of innovation and integration while lowering total cost of operation for customers.
• Manage custom code via root cause analysis and additional checks to help avoid conflict between custom code and enhancement packages.